Privacy Policy



Chauffeur One Limited ("We," "Us," or "Our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website (www.chauffeur-one.com) and mobile application ("the App").



1. Information Collection and Use



1.1 Website Use



Information We Collect:

- Personal Information: Details you provide through forms (e.g., registration, service requests, and inquiries).

- Communication Records: Emails, support requests, and any other correspondence.

- Survey Responses: Optional feedback and surveys.

- Transaction Details: Information related to transactions (excluding credit card details).

- Technical Data: IP address, operating system, and browser type for analytics purposes.



Cookies:

- We use cookies to enhance your experience and personalize content. You can manage cookie preferences through your browser settings.



Data Storage:

- Your information is stored securely. However, please note that internet transmissions are not entirely secure.



How We Use Your Information:

- To effectively deliver website content.

- To provide information, products, or services you request.

- To fulfil our contractual obligations.

- To manage interactive features of the website.

- To send service updates and notifications.

- To contact you about similar services if you are an existing customer and have provided consent.



Data Sharing and Third-Party Links:

- We do not share your data with third parties. Our website may include links to other sites, which have their own privacy policies. We recommend reviewing these policies before sharing your data.



1.2 Mobile App Use



Information We Collect:

- Booking Information: Pickup location, drop-off location, trip timings.

- Contact Details: Name, phone number, and email address.

- Device Information: Information about the devices you use to access our services, including your IP address, browser ID, operating system, and location data.

- Usage Data: Data related to your interactions with our services, including GPS location data, dates, and times when using our mobile app.



Location Data:

- If you are using the Mobile App (Driver App or Passenger App), we collect and use GPS location data to:

- Identify and allocate nearby jobs.

- Inform passengers of your proximity to the pickup location.

- Record the route taken during the journey.

- Monitor and ensure passenger safety.



How We Use Your Information:

- To process and manage your private hire bookings.

- To communicate with you regarding your bookings (e.g., confirmations, updates).

- To ensure that services are provided as per your instructions.

- To enhance the safety and efficiency of our services through GPS tracking.



Data Security:

- We implement technical and organizational measures to protect your data against unauthorized access, loss, or theft.



Data Retention:

- Your data is retained only for as long as necessary to fulfil booking purposes and legal requirements. After this period, your data is securely deleted.



Your Rights:

- You have the right to:

- Access your personal data.

- Request corrections to any inaccuracies.

- Request the deletion of your data, subject to legal requirements.



To exercise these rights, please contact us at [contact email].



2. Access to Information (Website Only)



Under the UK Data Protection Act, you have the right to request access to the personal information we hold about you. A fee of £10 may be applicable for processing this request.



3. Updates to Our Privacy Policy



We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or regulatory requirements. All updates will be posted on this page, and significant changes may also be notified within the App.



4. Contact Us



If you have any questions or concerns about this Privacy Policy, please contact us at info@chauffeur-one.com.



Last Updated: 21st August 2024